Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2024
1. Introduction
Willow-quest is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
By using our website or engaging our services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide
When you contact us or request our services, we may collect:
- Name and contact details (email address)
- Information about your current vehicle and driving habits
- Your vehicle requirements and preferences
- Any additional information you choose to share with us
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
- IP address (anonymised where possible)
3. How We Use Your Information
We use the information we collect to:
- Provide our vehicle advisory services
- Respond to your enquiries and requests
- Send you information about your consultation
- Improve our website and services
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Legal Basis for Processing
We process your personal data based on:
- Consent: When you submit a consultation request or contact form
- Contract: To provide services you have requested
- Legitimate interests: To improve our services and maintain website security
- Legal obligation: When required by law
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, typically:
- Consultation records: 6 years from the date of service
- Website analytics data: 26 months
- Marketing communications: Until you unsubscribe
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure data storage systems
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
7. Your Rights
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at [email protected].
8. Third-Party Services
Our website may use third-party services for analytics and functionality. These services have their own privacy policies governing the use of your information. We encourage you to review their policies.
9. International Transfers
Your information is primarily stored and processed within the United Kingdom and European Economic Area. If we transfer data outside these areas, we ensure appropriate safeguards are in place.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Willow-quest
47 Greenfield Lane
Bristol, BS1 4QR
United Kingdom
Email: [email protected]
12. Complaints
If you are not satisfied with our response to any data protection concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.