Terms of Use
Terms and conditions governing use of our website and services
Last updated: January 2024
1. Acceptance of Terms
By accessing and using the Willow-quest website and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
2. Description of Services
Willow-quest provides vehicle advisory services, including consultations, assessments, and recommendations regarding vehicle selection across petrol, hybrid, and electric powertrains. Our services are advisory in nature and intended to assist you in making informed decisions.
3. Service Limitations
3.1 Advisory Nature
Our services provide guidance and recommendations based on the information you provide and our professional analysis. We do not:
- Guarantee specific outcomes or savings
- Provide financial, legal, or tax advice
- Act as agents for vehicle purchases
- Make decisions on your behalf
3.2 Information Accuracy
While we strive to provide accurate and up-to-date information, vehicle specifications, prices, and market conditions change frequently. We cannot guarantee the accuracy of all information at any given time.
4. User Responsibilities
When using our services, you agree to:
- Provide accurate and complete information
- Use the website and services lawfully
- Not attempt to interfere with website functionality
- Not reproduce or distribute our content without permission
- Make your own final decisions regarding vehicle purchases
5. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Willow-quest or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute our content without prior written consent.
6. Service Fees
Fees for our services are displayed on our website and confirmed before engagement. All prices are in British Pounds (GBP) and may be subject to change. Payment terms will be communicated when booking a service.
7. Cancellation and Refunds
Cancellation policies vary by service type:
- Cancellations made more than 48 hours before a scheduled consultation are eligible for a full refund
- Cancellations within 48 hours may be subject to a cancellation fee
- Completed services are non-refundable unless otherwise agreed
Please contact us to discuss specific circumstances.
8. Limitation of Liability
To the fullest extent permitted by law, Willow-quest shall not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Decisions made based on our advisory services
- Third-party actions, products, or services
Our total liability for any claim shall not exceed the amount paid by you for the relevant service.
9. Indemnification
You agree to indemnify and hold harmless Willow-quest from any claims, damages, or expenses arising from your use of our website or services, or your violation of these Terms.
10. Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse or assume responsibility for the content or practices of third-party sites.
11. Modifications to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective upon posting to this page. Continued use of our website after changes constitutes acceptance of the modified terms.
12. Governing Law
These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14. Contact Information
For questions about these Terms of Use, please contact:
Willow-quest
47 Greenfield Lane
Bristol, BS1 4QR
United Kingdom
Email: [email protected]